Do you have a service request or a complaint? AITL aims at addressing any complaint or break of service in the fastest time frame.

Citizens can reach out to AITL through a variety of options - Citizen Facilitation Centre, online through web portal, SMS, phone calls & E-Mail, Web App, Mobile App, IVR, call back service, multi-services digital kiosks etc., to register a complaint.

Follow your request till it is resolved. Each complaint is recorded with a unique number which is given to the citizen. The system will communicate with citizens and officers alike about the status and tracking of the complaints via SMS and email including unique tracking numbers.